GoMo Platform | Customer Engagement Engine

Your Customers are Mobile. Are You?

0%

of U.S. adults own a mobile device.

0%

send and receive text (SMS) messages.

0%

of heavy users would rather text than make a call.

At least 51% of digital media consumers use a mobile device to access information. Our platform takes advantage of omni-channel media to target audiences with “snackable” bites of information in-the-moment it matters most. Tap into your customer’s pysche by leveraging the sophisticated, interactive, business rules-driven GoMo Platform to yield the ultimate customer engagement experience.

Targeted Messaging

Communicate with your customers how and when it’s most effective, delivering your message into the palm of their hand. Subscriber communication preferences, interests, and needs drive the frequency, tone, and substance of in-the-moment, omni-channel content delivery, enabling you to be heard across multiple devices and media.

2-Way Chat

Need to communicate in real-time? Customers text a custom keyword to initiate a 2-way chat with a live representative via SMS message or secure web. Trying to offload your call center? Set auto responses for frequently asked questions or when representatives aren’t available.

Automated Reminders

Need to remind customers about scheduled appointments or payments? Automate reminders and follow up messages to be delivered via text (SMS), email, app push, or voice over IP (VOIP).

Coupons and Discounts

Incentivize in-the-moment engagement by offering mobile coupons and discounts. Utilize unique coupon codes for program measurement, tracking, and ROI.

Contests and Sweepstakes

Offer instant win sweepstakes or scheduled contests designed to reward participants with enticing prizes and giveaways.

Gamification

Turn your brand experience into an interactive gaming experience! Get creative with text-in polls, voting, user submission and more — combine with coupons, discounts and sweepstakes as extra incentives!

Custom Rewards Programs

Create brand configurable rewards programs: Point-based, tiered, or paid memberships. Tally rewards regardless of payment method!

Powerful and Flexible

TIMELY
Schedule content up to a year in advance or start conversations in-the-moment.
TARGETED
Opt subscribers into categories based on preferences, interests, or demographics; filter messaging by categories and data fields.
DEVICE AGNOSTIC
Works with simple feature phones or cutting edge smartphones; Don’t forget tablets and desktop!

EASY ACCESS
Content is delivered to each opt-in subscriber; There’s no app to download for consumers or admin.
REPORTING & ANALYTICS
Measure campaign effectiveness and identify areas for improvement through our cloud-based admin dashboard.
INTEGRATION
Securely integrate systems via GoMo API — with your current backend, point-of-sale system, or customer database.